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Are Edrée's hair tools suitable for all hair types?

Edrée's hair tools such as hair straighteners and hair dryers are designed to be versatile and suitable for different hair types. However, some hair types may require more or less heat, so it's important to adjust the temperature settings accordingly. Additionally, it's always recommended to use heat protectant products to minimize damage to the hair.

What is Edrée's return policy?

At Edrée, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you can return it within 10 days for a full refund. Simply contact our customer service team to initiate the return process.You can learn more here.

How does Edrée support sustainability?

Edrée is committed to promoting sustainability and reducing our impact on the environment. We use eco-friendly packaging materials, source our ingredients from sustainable suppliers, and partner with organizations that support environmental causes. We also encourage our customers to recycle their packaging and reduce their carbon footprint.

What is Edrée's philosophy on beauty?

At Edrée, we believe that beauty should be inclusive, empowering, and sustainable. We strive to create products that celebrate diversity and enhance natural beauty, while also promoting ethical and eco-friendly practices. Our goal is to help our customers feel confident and beautiful in their own skin (and hair), while also making a positive impact on the world around us.

How can I contact Edrée's customer service team?

You can contact Edrée's customer service team through our website's contact page, where you can fill out a form with your inquiry and contact information. Our team will respond to your message as soon as possible, typically within 1-2 business days. You can also reach us through our social media channels or by emailing us directly at info@edree.com.

How do I clean my Edrée hair straightener or curling iron?

It's important to regularly clean your hair tools to prevent buildup and maintain optimal performance. To clean your Edrée hair straightener or curling iron, unplug the device and let it cool down completely. Then, use a soft cloth or cotton pad to wipe down the plates or barrels with a gentle cleanser or rubbing alcohol. Be sure to avoid getting any liquid inside the device. Once clean, wipe the plates or barrels with a dry cloth and store the tool in a cool, dry place.

Can I adjust the temperature on my Edrée hair dryer?

Yes, most Edrée hair dryers come with multiple heat and speed settings that can be adjusted to suit your hair type and styling needs. Higher heat settings are typically best for thick or coarse hair, while lower heat settings are ideal for fine or fragile hair. Always use a heat protectant product and avoid using the highest heat setting for extended periods of time to prevent damage to your hair.

How long does the warranty on my Edrée hair tool last?

Edrée offers a one-year warranty on all hair tools purchased from our website or authorized retailers. If your tool becomes defective due to a manufacturing defect within this period, we will repair or replace the product free of charge. Be sure to send us a detailed message with images to our support email; i@edree.com.

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