return policy
Thank you for shopping with us! We want you to have a positive experience with our products. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility
(a) In order to be eligible for return, products must be undamaged and sent back in the original packaging.
(b) Only products purchased directly from Edrée's official website or authorized retailers are eligible for return. If you purchased our products from a third-party retailer, please contact them directly for their return policies.
2. Timeframe
(a) You have fourteen (14) calendar days from the date of delivery to initiate a return.
(b) After the fourteen (14) days have elapsed since delivery, we regret that we cannot offer you a refund or exchange.
3. Return Process
(a) To initiate a return, please contact our customer support team at i@edree.com within the eligible timeframe. Provide your order number, the product(s) you wish to return, and the reason for the return.
(b) Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.
(c) Please package the item securely, including the RMA number on the package, and ship it to the address provided by our customer support team.
4. Return Shipping Costs
(a) Unless the return is due to an error on our part (e.g., incorrect item shipped or product defect), you are responsible for the return shipping costs.
(b) We recommend using a trackable shipping method to ensure that the returned item reaches us.
5. Refunds
(a) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
(b) If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 4-10 business days. The timing of the refund posting to your account may vary based on your payment provider.
(c) Refunds will only be issued for the product's purchase price and do not include any shipping charges paid on the original order.
6. Exchanges
(a) We do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and then place a new order for the desired product.
7. Damaged or Defective Items
(a) If you receive a damaged or defective item, please contact our customer support team within seven (7) calendar days of delivery. We will arrange for a replacement or refund, including return shipping costs, if applicable.
8. Final Sale Items
(a) Certain items are marked as "Final Sale" and are not eligible for return or refund. These items will be clearly identified on our website.
9. Changes to the Return Policy
(a) Edrée reserves the right to modify or update this Return Policy at any time without prior notice. The most current version of the policy will be posted on our website.